Return Policy

Rent With AIM
Stocked in BC, ships Canada wide
Effective: May 4, 2026

We want every customer to get the right part the first time. If something does not work out, here is how returns work.

Return window

You have 30 days from the delivery date to request a return. Requests submitted after 30 days cannot be accepted.

How returns are accepted

All returns are processed by mail. We do not have a physical retail location for in-store returns. Returns must be sent back to the address provided with your Return Authorization (RA) number.

Refund or replacement

Customers may choose either a refund to the original payment method or a replacement part of equal value. Refund processing time is 5 business days after the return is received and inspected.

What can be returned

To qualify for a return, the item must be:

In new, unused, and resaleable condition
In its original packaging with all labels, tags, and protective wrapping intact
Free of damage, scratches, paint marks, or signs of installation
Accompanied by the original order number or invoice

Final sale items (not returnable)

Special-order and non-stocked items. Parts brought in specifically for a customer order are final sale. Special-order status is confirmed in writing before the order is processed.
Items that have been installed, used, or modified
Items returned without original packaging or with missing components
Items damaged after delivery

Restocking fee

A 20% restocking fee applies to all approved returns. The fee is deducted from the refund amount.

Return shipping fee

Return shipping is free when the return is the result of our error: wrong part shipped, defective on arrival, or mis-described listing. We provide a prepaid return label.
Return shipping is paid by the customer for all other returns, including no longer needed, ordered the wrong part, or fitment issue not caused by us.

We recommend using a tracked, insured shipping service. Rent With AIM is not responsible for items lost or damaged in return transit.

How to request a return

Email returns@rentwithaim.ca within 30 days of delivery
Include your order number, the part number being returned, and the reason for return
Wait for a Return Authorization (RA) number before shipping anything back. Returns received without an RA number may be refused or delayed.
Pack the item securely in its original packaging and write the RA number clearly on the outside of the box
Ship to the address provided with your RA number

Refund processing time

Approved refunds are processed within 5 business days of receipt and inspection
Refunds are issued to the original payment method
The 20% restocking fee and any return shipping costs owed by the customer are deducted from the refund amount
Bank or card processing time after the refund is issued is typically 3 to 10 business days

Damaged or defective items

If an order arrives damaged or defective:

Email returns@rentwithaim.ca within 48 hours of delivery
Include photos of the packaging, the damage, and the part itself
Do not discard the packaging until we have confirmed next steps

We will arrange a replacement or full refund, including all shipping costs, at no charge to the customer.

Wrong part shipped

If the wrong part was shipped, contact us within 7 days of delivery. We cover return shipping and either ship the correct part or issue a full refund. No restocking fee applies.

Warranty claims

Manufacturer warranties (Cummins, Fleetguard, Donaldson, Dana, Hyundai, XCMG, and others) are honoured directly through the original manufacturer and follow their published warranty terms. We are happy to help initiate a warranty claim. Email returns@rentwithaim.ca with your order number and a description of the issue.

Contact

Email returns@rentwithaim.ca or use the contact form at rentwithaim.ca. We respond to return requests within 1 business day.

This policy applies to purchases made through rentwithaim.ca only. Wholesale, fleet, and contract-pricing accounts may have different terms specified in their account agreement.